Safety by design posture
Safety resources are integrated into public routes, not hidden behind conversion decisions.
Safety
Trust and Safety Resources with Clear Reporting Pathways.
Report harassment, threats, scams, inappropriate content, and minor-safety concerns without creating an account.
Safety Principles
Guiding trust posture across public and conversion routes.
Reporting clarity
Users can move from concern recognition to support escalation with explicit route continuity.
Policy transparency
Legal and community standards remain accessible while users evaluate trust decisions.
Reporting Flow
Report in the app for member content, or use public contact.
Identify the concern clearly
Capture concise context so support can triage with trust-policy awareness.
Use support escalation route
Move through support to report concerns and receive guided follow-up.
Review policy references
Keep safety and legal policy pages accessible during escalation and resolution.
Public safety intake
Receive a report reference without signing in.
TruePair reviews and acts on platform safety reports within 24 hours. For the fastest member-content path in the app, open the profile or chat menu, choose Report, select a reason, then confirm Report and Block.
You can also email safety@truepair.com. Include a profile, conversation, or report reference when available.
Community safety
Content and conduct TruePair does not allow.
Abuse and exploitation
Threats, harassment, hate, sexual exploitation, minor-safety violations, and non-consensual intimate content are prohibited.
Scams and impersonation
Requests for money, investment or crypto pitches, credential theft, identity impersonation, and deceptive links are prohibited. Never send money or one-time codes to a match.
Inappropriate content
Explicit, violent, degrading, or otherwise objectionable profile, chat, and media content may be restricted and reviewed.
Policy references and support continuity remain connected.
Safety and support routes are not emergency services. If you are in immediate danger, contact local emergency services.
Last reviewed: July 27, 2026